FAQ

How Do You Order

STEP 1

Email or Whatspp the perspective of the design to us
(Whatsapp Number: 68467200)
Essential Information that we need:
– Size or Estimated Dimension of Project
– When do you need it

STEP 4

Production 

STEP 2

Email us the working file
(If you do not have a working file or your file is not workable, we are able to provide this service with a cost)

STEP 5

Installation

STEP 3

Strike Up and Final Artwork will be provided for confirmation

STEP 6

Dismantle

VIVA PRINTED FLOORING FOR THE

EXHIBITION & EVENTS

Can I use my owned flooring for the printing?

No. Our printer has been specifically calibrated to only print on our company’s flooring materials, to ensure the best print quality.

Are all the products in stock?

All mentioned products are in stock in our 12,000 square feet warehouse. Should the colour you request be unavailable, we can print them on our white carpet. Additional printing cost may apply.

What is your minimum order size or value and charges?

The minimum chargeable size is 2 square metre and are S$350.00 for Expoflor Basics, and S$450.00 for Expoflor Uni. Orders that fall below 2 square metre will still be charged S$350.00 and S$450.00 respectively.

For designs that require more than 2 square metre of materials to be printed, additional charges will be S$35 per sqm and S$45 per sqm for Expoflor Basics and Expoflor Uni respectively. 

All prices are before GST and includes installation. After your event, we will dismantle and take back the flooring.

Example: To print on Expoflor Basics, 3m x 6m (18sqm), the price will be S$910 before GST

[S$350 + (16 sqm x S$35)].

What is the delivery lead time?

The average time needed to print a 2m x 7m artwork is 1 day, however, this is subjected to our printing schedule and printer maintenance schedule. In addition, should the working files require editing, reasonable delay must be factored in.

Do discuss with our salesperson to verify the printing schedule before committing to your customers.

Are all Expoflor products suitable for printing?

No. we only print on Expoflor Basics, Expoflor Uni and Expoflor Glossy. www.expoflor.com.sg

Expoflor Basics
2.5 to 3mm thick needlepunched carpet, commonly use in exhibtion.

Expoflor UNI
2mm thick matt surface vinyl flooring, commonly used for performance.

Expoflor Glossy
2mm thick glossy surface vinyl flooring, commonly used for performance. Available only in Black & White 

In addition to the above, we have 4 other unique products that can be printed; Expoflor Basics Gel, Expoflor Basics PES, Expoflor Velour Gel and Expoflor Mat.

What are the types of files needed to execute the print?

We would require the working files to be in AI, EPS or PDF format.

What is your maximum printable width?

The maximum allowable width to print is 1.95m, however, we do not recommend printing the full width for long pieces. Our sales team will work with you to recommend the best solution based on your artwork.

Do you ship overseas?

Yes. VIVA print can be shipped worldwide. Additional freight cost applies.

VIVA CUSTOMISED CARPET & RUGS
FOR INTERIOR SPACE

Colour

Prepare your files using RGB as the colour mode, not CMYK. Use the Adobe RGB (1998) colour profile.

Pure black should be R 0 – G 0 – B 0 (not CMYK 100% black).

Colour differences may occur. Please take account of the difference between the colours on screen and the colours of the printed result

We can make better colour adjustments with vector files.

We cannot make any colour adjustments on photos.

Pantone colours

Our colour spectrum is more restricted than those of the RGB colour spectrum.

Pantone colours (PMS) are compared with printed colour books on carpet to the closest approach to obtain, but variations in colour may occur.

For the colour comparisons we use the Pantone Coated colour book. PMS colours from the Pantone Uncoated colour book is difficult to reach.

If you use Pantone colours in your design, indicate this on your order, to avoid colour differences.

Transparency and Layers

Please do not use transparencies in your artwork. Otherwise colour differences may occur.

Please flatten all layers in your artwork. Otherwise colour differences may occur.

Lines and Fonts

Lines should be at least 2mm on C400 and C600 qualities. On C1000 and C1200, the lines should be minimum 3mm thick. Smaller lines will be not or hardly visible.

The minimal height of an individual character is 1cm (on C400 and C600 qualities) and 1.5cm

(on C1000 and C1200 qualities).

Fonts must be converted into curves or embedded in the document in order to avoid problems with the text.

Resolution

Create your files in original size (100%) with a minimum resolution of 100 dpi. A resolution higher than 100 dpi is also good.

Large files can be delivered at 10% of the final size. To limit the loss of quality, we want a vector file.

Always lay out your graphics with the right size and resolution. The scaling of the resolution can result in poor print quality.

The higher the resolution, the larger the file size. To reduce the file size, we recommend that you cut your images down to the size you would like to use.

What are the types of files needed to execute the print?

File  formats

Please save your artwork files only as vector files in Pdf or AI and as pixelated files in Tiff or PSB (large document format).

We use Adobe Photoshop and Adobe Illustrator. We can edit files made by these programs.

Fonts must be converted into curves or embedded in the document. Linked images must of course be enclosed as well.

Please do not include cutting lines but deliver a print-ready file.

After receiving the print preview, adaptations to your order can increase the cost.

What is your maximum printable width?

Dimensions

We print on a roll width of 200 cm (± 2cm) and we always print on this maximum printed width.

Artworks or images should always be provided in one piece, not several segments that needs to be combined into one.

Larger artworks are divided into several parts of 185cm or lesser and will be fit together if necessary.

File Delivery

We prefer to receive files through e-mail or Wetransfer.com

We limit the file size up to 1.5 GB in order to make the processing easier.

Please send the design to viva@themill-int.com

VIVA Formless

Can you cut on our flooring?

No. All floorings are unique, we only cut on our own flooring materials to maintain the operability of our machines.

Are all the products in stock?

We stock extensively in our 12,000 square foot warehouse and can meet our customers’ requests most of the time.

What is your maximum cutting width?

The maximum allowable width to cut is 2m. For bigger areas, we can join multiple pieces together.
Our sales team will work with you to recommend the best solution based on your artwork.

Do you ship overseas?

Yes. VIVA cut can be shipped worldwide. Additional freight cost applies.

Are all Expoflor products suitable for cutting?

Yes. All our products can be cut digitally.

What are the types of files needed to execute the cutting?

We would require the working file to be in either AI, EPS, CAD, DXF or PDF format.

What is the cutting lead time?

The average time required to cut a 2m x 3m artwork is a short 5mins! However, depending on the complexity of your design, various coloured materials may need to be cut and assembled to form the final product. This will substantially increase the overall lead time; thus, we recommend you factor in a minimum of 1 day for us to complete the job.

VIVA Light

Can you install VIVA Light on my owned flooring?

No. VIVA Light can only be installed together with our Expoflor Basics.

Are there other colors available?

VIVA Light is only available in 1 color. However, we can print your design onto the top layer of Expoflor Basics. Thus, there is no limit to the color. However, certain colors do not blend well with VIVA Light. Our sales team will work with you to recommend the best solution based on your artwork.

What is the lead time?

Depending on your design and size, the lead time is from 1 week onwards.

Are all Expoflor products suitable?

No. Not all products are suitable as some are too thick for VIVA Light to illuminate through.

What is your minimum order size or value and charges?

The minimum order is 1sqm or S$450 before GST.

Do you ship overseas?

Yes. We can ship overseas and provide installation service. Additional freight and manpower charges applies.